Are your staff qualified? Yes all our psychologists, therapists and coaches are qualified to support you.
How long will I attend sessions for? That depends on your needs. The research says many people only need to attend a single session. Others need more. When you finish your course of coaching or therapy, you will have access by appointment to our free listening service for the next 3 months. You can discuss this with your practitioner. We do keep a record of consultations but we ensure we are compliant with the laws of Data Protection. Please get in touch with the office for more information on our policy.
Is the session confidential? Yes unless you are at risk of harm or others from you or you request us to share information in the interests of your continuity of care. Please get in touch with the office for more detail of our safeguarding policy.
Can I choose my practitioner? We tend to match up clients by availability and expertise of the practitioner. If things don’t work out we will try to change the practitioner or find another external service for you if that is better for you.
How much will I pay? Virtual wellbeing coaching and counselling support may be paid for by your employer or your GP. If you are self funded, you can expect to pay £75.00 – £100 plus vat per session (depending on your needs and the expertise of the practitioner) but you may be able to get a concessionary price. We can offer an online payment option to clients if you prefer. Your first introductory session with the pathway team is free and can answer any questions you have.
How long do sessions last? Sessions will last up to an hour but some of that time will be spent checking in on your wellbeing, reviewing the previous session if relevant, measuring your progress to achieve your goals, setting an agenda for the session and agreeing a summary of the session and future plan with your practitioner. In some service pathways we can offer 30 minute sessions.
What if I have to cancel? Please give us 48 hours notice to avoid being charged and we will re-book your session. Please don’t worry. Our office coordinator can support you every step of the way. We can be on the other end of the telephone to help!
How do I complain?
Please call the office or email us and we can send you the policy and explain the process.
