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Terms and Conditions.

About Us

The Atrium Clinic and Therapy Centre aims to provide the highest quality coaching/counselling services and products. We provide those services both on a private basis and under contract. For full copies of our policies mentioned below, please contact the Atrium office. If you are buying a psychometric product from us and have experienced a problem, please notify the office in respect of further support or payment issues.

Payment of Services

All sessions must be paid for 48 hours in advance, by cash, bank card, or internet payment. NOTE: For clients who are medically insured, it is their responsibility to make payment to Atrium on the day of treatment and organise reimbursement direct with the Insurer.

Cancellations/Non Attendance

If you need to cancel an appointment, you must give at least 48 hours notice, otherwise you will be charged in full.  The payment in advance will be utilised against any non attendance of an appointment.

There may be an occasion(s) when Atrium has to cancel an appointment at short notice, due to counsellor absence/sickness, however the payment will be carried over to the next mutually convenient appointment.


All our practitioners abide by a professional Code of Practice and Ethics, which ensures the confidentiality of your sessions. Other members of staff may need access to your files for administration purposes. All Atrium staff are bound by our own confidentiality agreement and the requirements of the General Data Protection Regulations (GDPR) 2018. For access to our full privacy notice, please request a copy from the Counsellor or contact the office.  Under normal circumstances no details that would identify you or the issues discussed will be revealed, however, an Atrium practitioner will need to disclose personal information where there is a threat of serious harm to yourself or others. In these circumstances, you would normally be made aware of our obligations to break confidentiality and we would prefer to obtain your support to do so.  In the event of any queries you can contact the following people:

Dr. Sara Ireland
Chief Executive Officer
Issues about how your care was arranged or delivered Telephone: 01702 332857
Dr. Paul Husselbee
Executive Director and Chairman
Unresolved issues regarding any aspect of your care Write: The Atrium Clinic and Therapy Centre 642 London Road,  Westcliff-on-Sea,  Essex SS0 9HT
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Atrium Clinic
642 London Road

Telephone: 01702-332857

Get in Touch